2023 Razor Blade 16 Mini-LED BOE Panel Issues | Need Advice, Please | Razer Insider (2025)

After hearing nothing but praise for the 2023 Razor Blade 16 Mini-LED screen from reviewers, I purchased one from Amazon in July 2023. Wow, was I surprised and disappointed to discover the defective BOE panel I received whichhas all of the same issues being reported in forumposts allover the internet. I heard talkof a firmware fixfrom Razer so I've been patiently waiting for the past 9 months for any sort of update orannouncement, but of course that has not happened.

Because I only have a few months left on my warrantyI reached out to Razor Support seeking an immediate solution and I was told"Our engineers are aware of the issue and looking at improvement. It will likely come in the form of a Firmware update. For now, your case will be closed while we work on building the fix." Ok, not helpful.

So BOE panel owners, have any of you been offereda realsolutionby Razor Support? I consider the following options to be real solutions:

1. Returnfor a full refund
2. Exchange for a 2024 OLED model (which reportedlyhave no issues)

I consider the following to be fake solutions which I am not interested in:

1. Waitfor a fairytale firmware update to arrive until my warranty expires and then betold "sorry, yourwarranty has expired so there's nothing we can do anymore"
2. Sendthe laptop in for "repair" which 100% means it will be sent back with the same BOE panel and same issues

Any advice on how any of you worked with Razer Support to achieve a real solution would be much appreciated. Also, I know there has been plenty of talk about pursuinglegal action and banding together for a class action lawsuit. However, I'd love to resolve this without needing to resort to that if possible.

Lastly, you can see the horizontal lines and extreme blooming issues in the videos linked below. Definitely not acceptable for a $3,000+ USD laptop.Thanks for reading, folks.

Horizontal lines:

Blooming:

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They are only offering BOE replacements just in case your curious, best solution is to return it if you can since I failed to do so after trusting that they would replace with a AUO but after sending my device thery kept it for a month and did not fixit

Thanks so much for your reply and for sharing your personal experience with this issue. If you don’t mind my asking, did Razer ever return the laptop you sent in for repair? If so, did they just replace the defective BOE panel with another defective BOE panel? I’m curious where your case has ended up...

So I did finally get it back unrepaired (I requested them not to touch) since I wanted to return for refund. Right now I am still talking it over but I was only offered a BOE panel now and then. I am pretty sure that even if you get a BOE replacement it’s going to be faulty like you have right now. Best chance is to return and buy a 2024 mini LED with single dimming or OLED and not get the 2023

I totally agree. I think repair is not a viable solution since Razer would only swap the existing panel with anew BOE panel and it seems all BOE panelsare inherently defective. I’d rather have a non-defective, qualityscreenthandual-mode/4K so I’d even consider a “downgrade” to OLED as an acceptable solution. I’ll likelypursue a refund or exchange for 2024 OLED model, whichever seems easiestto achieve. Thanks so much for the advice and best of luck getting your BOE panel issues resolved as well!